Information you provide
When you send an inquiry, you may provide your name, email address, preferred property or area, dates, guest count, and message.
You decide what optional information to include. Please do not send payment-card details or other sensitive information through the inquiry form.
How we use it
We use the information you provide to respond, clarify your requirements, discuss availability, and support any next steps you choose to take.
We may also use limited information to protect the website, prevent abuse, and keep a record of correspondence.
Who may process it
Inquiry details are sent by email and are not stored in a Maisonette website database. Providers that host, secure, or deliver email for the site may process limited information on our behalf.
Maisonette does not sell the personal information you submit through this website.
Technical information
Hosting and security services may process standard technical data such as your IP address, browser or device type, requested pages, request times, and security or error logs.
This information is used to operate and protect the website. Maisonette does not currently use advertising cookies or behavioral advertising on this site.
How long information is kept
Inquiry correspondence may remain in the relevant inbox for as long as reasonably needed to respond, follow up, and meet legitimate administrative or legal requirements.
Information is removed or anonymized when it is no longer needed, unless a longer period is required by law.
Your choices
You may ask to access, correct, or delete the personal information you have shared with Maisonette, subject to any information we must retain by law.
Use the contact page and include enough detail for us to identify the relevant inquiry. We may update this notice when the website or our practices change.